All bookings require a deposit of 20% or paid in full to be valid. For bookings with 20% deposit, payment on arrival in full, cash only is required at check in. For each property there is a capacity – if you show up with more guests than you have booked, extra guests will be charged at 500 pesos per head per night. Properties have a max capacity where we cannot accept any excess guests over that amount (as listed on the individual accommodation pages), and you will be required for book extra rooms for the additional guests. Check in is at 2pm. Check out is at 11am.
Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email). After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate less any cleaning and service, or gateway fees.